Shingle Inn InnerCircle VIP Loyalty Program
Terms & Conditions

By using or registering as a Shingle Inn InnerCircle VIP card holder, you consent to the terms and conditions outlined in this agreement.

To enjoy the full benefits of the Shingle Inn InnerCircle VIP loyalty program, you are required to provide Shingle Inn with a valid email address. However, on completing the registration form you can select if you would like to receive emails from Shingle Inn.

Only one Shingle Inn InnerCircle card and account is permitted per person, per email address.

Shingle Inn accepts no responsibility for incorrect information provided by Shingle Inn InnerCircle VIP members on web forms or the like.

Unless otherwise required by law or permitted by this agreement, Shingle Inn points, rewards and offers are non-refundable and cannot be redeemed for cash. No interest or any other earnings on points, awards or credits on a Shingle Inn InnerCircle card will accrue, be paid or be credited to you by Shingle Inn.

Shingle Inn reserves the right to refuse use of a Shingle Inn InnerCircle card on suspicion of unauthorised, fraudulent or otherwise unlawful use. Where this occurs, the account and card will be cancelled and any Shingle Inn points, rewards or credits will be lost.

Shingle Inn reserves the right to change these terms and conditions without notice.

While every reasonable endeavour will be made to ensure your purchases are recorded and that any Shingle Inn InnerCircle membership points, rewards or credits are correctly awarded, we take no responsibility for technical errors associated with crediting your purchases to your Shingle Inn InnerCircle card account. If there has been a technical error please contact marketing@shingleinn.com

All Shingle Inn stores across Australia & New Zealand will accept the Shingle Inn InnerCircle card. Please note that on occasion the store may not be able to accept any InnerCircle cards due to system & software upgrades or developments.

Membership of the Shingle Inn InnerCircle loyalty program entitles you to earn Shingle Inn InnerCircle points, rewards and credits which can be redeemed for selected menu items in store. In order for each transaction to be recorded correctly, you will, however, have to present your Shingle Inn InnerCircle card or member number each time you make a purchase or redeem points, rewards or credits.

You must have registered your details via www.shingleinn.com/innercircle to be eligible to receive the full benefits of accruing and earning Shingle Inn InnerCircle points, rewards or credits for products.

One exception to this is the Shingle Inn InnerCircle Hot Beverage loyalty program, where a customer must have a minimum of 5 prior hot beverage purchases in order to redeem their 6th hot beverage free. Customers earn hot beverage points on all full priced hot beverage purchased even if you have not registered your details. You can still redeem your free loyalty drinks even if your card is unregistered.

Shingle Inn InnerCircle points, rewards and credits are the currency of Shingle Inn. Shingle Inn InnerCircle points, rewards and credits are not legal tender and cannot be redeemed for cash or be used by any other means other than as part of Shingle Inn InnerCircle.

Shingle Inn reserves the right to change these conditions, accrual rate of points, rewards and/ or credits as well as value that form part of the Shingle Inn InnerCircle VIP program at anytime.

Every time a customer makes a purchase on selected menu items within a Shingle Inn store they will accrue Shingle Inn InnerCircle points, rewards and/or credits.

Selected menu items include all full priced hot beverage items.

To earn Shingle Inn InnerCircle points, rewards and credits you must first collect a Shingle Inn InnerCircle VIP card from a Shingle Inn store and present the card during your transaction to be scanned. Failure to provide your card for scanning, or failure to advise the Shingle Inn team member of your InnerCircle VIP membership number means you forfeit your points for that single transaction.

Participants must register their card at www.shingleinn.com/innercircle before being able to redeem full benefits available within the Shingle Inn InnerCircle VIP membership.

To redeem full Shingle Inn InnerCircle points, rewards and credits, you must meet the following criteria;

a) Collect your Shingle Inn InnerCircle card from a nearby Shingle Inn store.

b) Go online to www.shingleinn.com/innercircle and register your details following the prompts on all required fields.

Shingle Inn InnerCircle VIP Members can use their Shingle Inn InnerCircle points, rewards and credits to redeem products only within selected promotional categories, which will be communicated above and beyond the following assigned categories:

  • Full priced Hot Beverages – dine in/take away
  • Specially marked and promoted products

Shingle Inn InnerCircle points, rewards and credits can not be purchased or traded.

In the case of a lost or stolen card, you should:

a) Visit a Shingle Inn store and request a new card. This card cannot be scanned until formally replacing your lost/stolen InnerCircle card via the step below.

b) Log onto www.shingleinn.com/innercircle using your existing username (email address) and password, select the ‘Activate Card’ tab and enter the new membership number and verification code to link your existing Shingle Inn InnerCircle (Shingle Inn Loyalty Member) profile to your new card.

Shingle Inn will take reasonable steps so that any Shingle Inn InnerCircle points, rewards and credits on the lost or stolen card are transferred to the new card, however Shingle Inn will not be held responsible for any Shingle Inn InnerCircle points, rewards and credits that are lost in the transfer.

Shingle Inn assumes no liability for lost or stolen cards. It is the Shingle Inn InnerCircle VIP Members responsibility to obtain a new Shingle Inn InnerCircle card from any participating Shingle Inn store and go online to www.shingleinn.com and transfer the Shingle Inn InnerCircle points, rewards and credits balance to the new card.

Shingle Inn InnerCircle cards are not valid with any other promotion, discount or offer.

On occasions, Shingle Inn will run promotions exclusive to the Shingle Inn InnerCircle loyalty program. These promotions will be subject to these terms and conditions, unless otherwise specified.

No fees are charged by Shingle Inn for the issue, registration, activation or use of the Shingle Inn InnerCircle VIP Card.

Complaints Handling

While reasonable effort will be made in the store so that Shingle Inn InnerCircle points, rewards and credits are correctly awarded, Shingle Inn takes no responsibility for errors associated with crediting Shingle Inn InnerCircle points, rewards and credits onto the Shingle Inn InnerCircle members card.

We reserve the right to correct the balance of your Shingle Inn InnerCircle VIP card if we believe a clerical or accounting error has occurred.

For additional customer support regarding Shingle Inn InnerCircle VIP loyalty program please contact marketing@shingleinn.com or complete the form available at www.shingleinn.com/innercircle/innercircle-faqs/

From the 1st September 2016 Shingle Inn no longer issues paper/card based ‘buy 5 get 1 free’ stamped loyalty cards. All existing paper/card based loyalty cards expired on December 31st 2016. Stores are under no obligation to redeem stamps on your paper/card based loyalty cards after this date and any loyalty cards of this nature will need to be destroyed and forfeited.

Points & Reward Validity

Registration Offer:    Your registration offer will be available for 30 days from the date of program registration. In order to redeem your offer simply visit a Shingle Inn store within 30 days of signing up to the InnerCircle VIP loyalty program. This offer allows you to redeem a standard cup-sized hot coffee (Flat White, Cappuccino, Long Black), standard tea, or standard Hot Chocolate (excluding our Decadent Hot Chocolate) with any purchase made.

Birthday Offer:   Your Birthday Offer reminder will be sent to you via email on the 1st of the month in which your Date of Birth falls as listed in your registration form. Once this date has been provided it is unchangeable. Your birthday offer will be valid for the calendar month in which your Date of Birth falls. You must use your birthday offer within the month, otherwise the offer becomes invalid. In order to activate your birthday offer, you must make a purchase and scan your loyalty card in the 3 months prior to the start of your birthday month. Our current birthday offer is a Complimentary Hot Beverage (standard cup-sized coffee, tea or hot chocolate) & Choc Cranberry Cookie. On the occasion where a Choc Cranberry Cookie is not available, a suitable substitute will be offered.

Loyalty Drink Offer (also known as “FREE PRODUCT”):    Your loyalty drink offer will automatically appear on your card when you have purchased 5 specified hot beverages and ensured that your InnerCircle membership card has been scanned for every transaction. Your FREE loyalty drink will appear as a “FREE PRODUCT” in your membership profile. Your free loyalty drink is valid for 3 months.

Additional Promotional Points & Rewards:   Occasionally we will offer additional points, offers, and rewards to our InnerCircle VIP Members. All such offers will detail expiry or validity dates and offer limits. Please ensure you read this information to avoid missing out on offers provided exclusively to our InnerCircle VIP Members.

Terms and Conditions as of January 2020.